They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. Maybe you can see opportunity when others can only focus on the issue. The program was a success, and upper management chose to keep it implemented for another six months. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. My idea was to talk to users of EHR systems at all levels. Are there shared values that you could also mention? I had 2 interviews with kaiser received and offer within a week. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. Talk to your interviewer about a time when have had to adjust to changes on the job. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. Dates shown above are approximate. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. I like to get to know people and ask them questions about themselves. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. They want to know that your passions align well with what Kaiser Permanente is offering. You can begin with your recent education, family life, volunteer work, or talk about your travels. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. ", "I'm a bit of a nerd. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. Last, I adapt to the individual. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Have a question or concern? "Whether I am doing an independent project or working in a team environment, I always give my best. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! Discuss with the interviewer what you would expect for compensation if offered this position. ", "Outside of my career, my priorities in life are my family and being outdoors. "I dislike working in a negative, low morale environment that is plagued with office politics. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I like to be on time with my schedule to ensure that our patients are assisted properly. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". I get along well with others and work well as a team.". ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. For 180 days, my employees were rewarded for coming to work 10 minutes early. Find additional company focused interview questions by practicing from one of our industry sets. I love working with like-minded people who set challenging goals for themselves. Definition. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. I document all necessary information as soon as possible so that the record is up to date and accurate. ", "Do my job and do it right. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. When I hit my 20's, it was so important to me to learn about other cultures. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. I like working in an industry where genuine care is valued. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. Reiterate to your interviewer that you are aware of the stressors that come with this role. Than they call you for a second interview. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. You've answered well by sharing that you face stressful situations head-on. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. I'm a good listener, and my coworkers and patients like that about me. These are all excellent skills to have, and you sound very talented! Discuss with the interviewer what you think you will need to deliver exceptional service in this role. How to Answer: Why Do You Want to Work Here? Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. By seeing and understanding the history, I can help guide a plan moving forward for the team. But I don't want you to be surprised by the information. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. I have trained myself to adapt my communication style, so a patient gets what they need. I have always been great at working behind the scenes with the result being efficiency for others. ", "No problem. Very nice answer. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. I work good under stressful situations, and I'm good at resolving patients' problems.". I had to submit my previous procedural logs and take a test. Would it ensure efficient workflows or more timely responses to other departments? Discuss the ways that you would build strong and healthy relationships if hired. If they want help, Ill help any way I can. Consider sharing how patients react to the way you communicate. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. Also, avoid telling the interviewer that you get along with everyone all the time. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. Any hiring authority should feel comfortable putting you in front of their valued customer base. ", "Yes, I handle all of these administrative tasks in my current role. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). These relationships are created from the ground up. If I were to be offered this position, I would look forward to bringing these services to this area as well. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". where i concurrently pursued a degree in both nursing and biological sciences. Written by Angela Fontaine on April 24th, 2021 Answer Examples Have Been Hidden During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. I greatly value diversity. I have enrolled myself in an evening/weekend workshop for the next six weeks. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. That way, it's easier to transition care, and the patient has all their info in the same place. Borja estimates that. Maybe you are a pen and paper person. We will see how stellar my skills are after that course! Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. ", "I like my job, and I enjoy what I do. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. You must create your own answers, and be prepared for any interview question in any interview. I carry around a notebook and write down important facts if I think there is a chance I will forget them. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. We do this by creating interview questions that we think you might be asked. "I believe I could improve on some technical skills including Excel and Word. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. I take the time to listen and reflect back to ensure that I am providing the best care possible. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. We also raise chickens and goats and have a couple of horses as well. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? You also made sure to take action so that this did not happen again. I think the right answer is, 'of course, but not for long!' In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. Browse questions (57) Ask a question. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. You've done well by answering diplomatically. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. "I would describe my personality as approachable, light-hearted, and positive. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. What resources do you prefer to stay on top of industry trends and changes? These go above and beyond what it means to provide compassionate care. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. Well done! Interview answers were first added by Ryan Brunner on an unknown date, Interview questions were first added on August 9th, 2016, Interview questions and answers were updated by Ryan Brunner on September 20th, 2018, 1 community answer was added by Lauren McCabe on October 22nd, 2019, 1 community answer was added by Lauren McCabe on October 23rd, 2019, 5 community answers were added by Rachelle Enns on November 27th, 2019, 1 community answer was added by Rachelle Enns on November 28th, 2019, 8 community answers were added by Rachelle Enns on November 29th, 2019, 7 community answers were added by Rachelle Enns on November 30th, 2019, 1 community answer was added by Rachelle Enns on December 3rd, 2019, 1 community answer was added by Rachelle Enns on December 4th, 2019, Interview questions and answers were updated by Rachelle Enns on January 26th, 2020, 2 community answers were added by Rachelle Enns on May 8th, 2020, 6 community answers were added by Rachelle Enns on May 9th, 2020, 112 questions and/or answers were updated by Ryan Brunner on November 21st, 2021, Checked for grammar and spelling mistakes by Crystal Goines on November 21st, 2021, 1 community answer was added by Kevin Downey on June 28th, 2022. New hires were appreciative of learning one on one. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. By initiating an open conversation with this person, we were able to uncover his need. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? I am always sure that when at home, my family gets my attention first. As the manager, I knew I could not let this behavior continue. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. ", "I am an avid fan of Google alerts! I indulge in the things that make me happy on my time off. One of the toughest parts of communication can be delivering bad news to people with whom you work. Second, I want to be the best at what I do. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. We do not have advertisements on our pages but we do try to make money through paid-memberships. Nice work! "I handle stress very well, and when you call my references, they will attest to this fact. ", "I am happy to hear that Kaiser Permanente values long-term relationships. I am a competitive individual and enjoy keeping fit. It sounds as though you have exceptional patient service skills! Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. ", "I think my weakness is that I take too much to do. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. I also help the pharmacist with anything they needed from translating to ringing up customers. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. The staff wanted to start double-booking patient time slots. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. When have you had to adapt to change in the workplace? With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. In a positive tone, discuss how you made the situation work! Health benefits. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. We had a lot of concerns with patients not showing up for appointments when expected. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". This is a personal and caring approach. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. But her prescription was on troubleshoot, and no one order it. "I am usually the 'ideas person' in team projects. You can consider improving this response by explaining why. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. Strong communication skills are required to be an active leader. ", "This is a great question. Good example! - I'm a recent graduate of San Jose state. The reason was a computer glitz that held the release of his chemotherapy. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I also dislike when the morale of the lab is low. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. One is ABC, and the other is XYZ. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". Answer dates might appear two to three weeks before they were published. Talk about your qualifications and skills that will help you to do this job well. Dental benefits. The status says no longer consider for the position. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. Talk to the interviewer about how you can maintain that appropriate balance for yourself. ", "I dislike when there's work politics. It sounds like you have the experience the interviewer would be looking for. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. If I promise any follow-up to my students, I do so in a timely manner. We wanted to create a resolution with this person. He ended up requesting and receiving a transfer. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. Discuss the reasons why will you be great at this job. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. In the future, I will like to be a PA and help more people.". Contact us here. Attire. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. ", "I am happy with what I do as a pharmacy tech. I manage this by focusing my energy on productive activities that are good for my work. I took these methods and incorporated them into our setting. What makes you want to give back to your community? Tell the interviewer what your impact goal is, should you be the successful candidate for the job. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. We did that twice a week, and it completely solved our scheduling problem. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. We've all had those tough cases. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. Great answer! In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Perhaps you use a particular app or software. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. It sounds as though you are highly organized and methodical in your work. It is not the ideal situation, but I have always adjusted for the good of the team. There was not a formal method of teaching IR PAs. ", "As a certified pharmacy tech, I have to continue learning. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia.
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